wagibet Privacy Policy

1. Overview

This Privacy Policy ("Policy") describes how wagibet ("we," "us," "our," or "the Company") collects, processes, stores, discloses, and protects the personal information of individuals ("you," "Player," or "User") who access or use the wagibet online gaming platform, including our website, mobile applications, and all related services (collectively, the "Platform").

This Policy is issued in compliance with Republic Act No. 10173, also known as the Data Privacy Act of 2012 ("DPA"), and its Implementing Rules and Regulations ("IRR"), as administered by the National Privacy Commission ("NPC") of the Philippines. It should be read together with our Terms & Conditions and our Responsible Gaming Policy.

By registering for a wagibet account or continuing to use the Platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, you should discontinue use of the Platform and contact us to close your account.

2. Personal Data We Collect

wagibet collects personal data that is necessary for the operation of the Platform, compliance with legal obligations, and delivery of a safe and personalised gaming experience to Filipino players. The categories of personal data we collect include the following:

2.1 Identity and Contact Information

• Full legal name as it appears on your government-issued identification document
• Date of birth (for age verification purposes — players must be 21 years of age or older)
• Philippine mobile number
• Email address
• Residential address (province, city/municipality, barangay)
• Government-issued ID type and number (e.g., PhilSys ID, passport, driver's license)

2.2 Financial Information

• GCash or PayMaya account number (mobile number associated with the e-wallet)
• Bank account details for bank transfer transactions (account name, account number, bank name)
• Debit card details (card number, expiry date — stored in tokenised form only)
• Transaction history, including deposit amounts, withdrawal amounts, and dates
• Source of funds documentation where required for AML compliance

2.3 Gaming Activity Data

• Game history, including games played, wagers placed , bet amounts, and outcomes
• Session duration and login/logout timestamps
• Bonus and promotion usage history
• Responsible gaming tool settings (deposit limits, loss limits, self-exclusion status)

2.4 Technical and Device Data

• IP address and approximate geolocation derived from IP
• Device type, operating system, and browser type and version
• Unique device identifiers
• Cookie identifiers and session tokens
• Referring URL and pages visited within the Platform

2.5 Communications Data

• Records of customer support interactions, including live chat transcripts and email correspondence
• Feedback, complaints, and dispute records
• Marketing communication preferences and opt-in/opt-out records

3. How We Collect Your Data

wagibet collects personal data through several channels, depending on how you interact with the Platform:

3.1 Directly From You

The majority of personal data we hold is provided directly by you during the account registration process, KYC verification, deposit and withdrawal transactions, customer support interactions, and when you update your account profile or responsible gaming settings.

3.2 Automatically Through the Platform

When you access and use the wagibet Platform, certain technical and gaming activity data is collected automatically through server logs, cookies, and similar tracking technologies. This includes your IP address, device information, session duration, and in-game activity. See Section 9 for more details on our use of cookies.

3.3 From Third Parties

In certain circumstances, wagibet may receive personal data about you from third parties, including:

• Identity verification and KYC service providers who assist us in verifying your identity and age
• Payment processors and e-wallet providers (GCash, PayMaya, banks) who confirm transaction details
• Fraud detection and anti-money laundering screening services
• PAGCOR and other regulatory authorities, where required by law
• Credit reference agencies, where applicable for responsible gaming assessments

4. Purpose of Processing Your Data

wagibet processes your personal data only for specific, legitimate purposes. We do not process personal data in a manner that is incompatible with the purposes for which it was originally collected. The primary purposes for which we process your data are as follows:

• Account Registration and Management: To create, maintain, and administer your wagibet player account, including verifying your identity and age (21+ requirement).
• Service Delivery: To provide you with access to all gaming products, sports betting markets, promotions, and other features available on the wagibet Platform.
• Payment Processing: To process deposits and withdrawals via GCash, PayMaya, bank transfers, and debit cards in Philippine Peso (PHP).
• Legal and Regulatory Compliance: To comply with our obligations under Philippine law, including the Data Privacy Act, Anti-Money Laundering Act (AMLA), and PAGCOR licensing requirements.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, money laundering, underage gambling, and other prohibited conduct on the Platform.
• Responsible Gaming: To monitor gaming behaviour, enforce responsible gaming tools (deposit limits, self-exclusion), and identify players who may be at risk of problem gambling.
• Customer Support: To respond to your enquiries, complaints, and support requests in a timely and effective manner.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates, where you have provided your consent to receive such communications.
• Platform Improvement: To analyse usage patterns and technical performance data to improve the wagibet Platform and user experience.

5. Legal Basis for Processing

Under the Philippine Data Privacy Act of 2012, wagibet processes your personal data on the following legal bases:

• Contractual Necessity: Processing is necessary for the performance of our contract with you (the Terms & Conditions), including account management, payment processing, and service delivery.
• Legal Obligation: Processing is required to comply with applicable Philippine laws and regulations, including AMLA reporting obligations, PAGCOR requirements, and tax regulations.
• Legitimate Interests: Processing is necessary for our legitimate interests in operating a secure, fair, and commercially viable gaming platform, including fraud prevention, security monitoring, and platform analytics — provided these interests are not overridden by your rights and freedoms.
• Consent: For marketing communications and certain non-essential cookies, we rely on your freely given, specific, and informed consent. You may withdraw your consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

6. Sharing Your Personal Data

wagibet does not sell, rent, or trade your personal data to any third party for commercial purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection agreements:

6.1 Service Providers and Processors

We engage trusted third-party service providers who process personal data on our behalf, including KYC and identity verification providers, payment processors (GCash, PayMaya, BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank), fraud detection services, cloud hosting providers, and customer support platform operators. All such providers are contractually bound to process your data only as instructed by wagibet and in accordance with applicable data protection law.

6.2 Regulatory and Law Enforcement Authorities

wagibet may disclose your personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), the Bureau of Internal Revenue (BIR), or other competent Philippine government authorities where required by law, court order, or regulatory directive.

6.3 Game and Software Providers

Certain game providers who supply casino games, live dealer tables, and sports betting software to the wagibet Platform may receive limited technical data (such as session tokens and game activity logs) necessary for the operation of their games. These providers are bound by data processing agreements and are not permitted to use your data for their own marketing purposes.

6.4 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of wagibet's business, your personal data may be transferred to the acquiring entity as part of that transaction. We will notify you of any such transfer and the applicable privacy terms before your data is transferred to a new controller.

7. Data Retention

wagibet retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law. The following retention periods apply:

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with our internal data disposal procedures. Anonymised data that can no longer identify you may be retained indefinitely for statistical and analytical purposes.

8. Data Security

wagibet implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, loss, or destruction. Our security framework includes the following measures:

• Encryption in Transit: All data transmitted between your device and the wagibet Platform is encrypted using TLS 1.2 or higher (HTTPS).
• Encryption at Rest: Personal data stored on wagibet servers is encrypted using AES-256 encryption.
• Access Controls: Access to personal data is restricted to authorised wagibet personnel on a strict need-to-know basis, enforced through role-based access controls and multi-factor authentication.
• Payment Tokenisation: Debit card details are tokenised and never stored in plain text on wagibet systems.
• Regular Security Audits: wagibet conducts regular internal and third-party security assessments, penetration testing, and vulnerability scans.
• Incident Response: We maintain a documented data breach response procedure. In the event of a personal data breach that poses a risk to your rights and freedoms, we will notify the National Privacy Commission and affected players within the timeframes prescribed by the DPA.

9. Cookies & Tracking Technologies

wagibet uses cookies and similar tracking technologies (such as web beacons and local storage) to operate the Platform, remember your preferences, analyse usage patterns, and deliver relevant content. The types of cookies we use are as follows:

• Strictly Necessary Cookies: These cookies are essential for the Platform to function correctly. They enable core features such as session management, login authentication, and security. These cookies cannot be disabled.
• Functional Cookies: These cookies remember your preferences and settings (such as language preference and responsible gaming tool configurations) to provide a more personalised experience.
• Analytics Cookies: These cookies collect anonymised information about how players use the Platform, including pages visited and features used, to help us improve the Platform. We use this data in aggregate form only.
• Marketing Cookies: These cookies are used to deliver promotional content and track the effectiveness of our marketing campaigns. They are only set with your prior consent.

You can manage your cookie preferences through the cookie consent banner displayed when you first visit the Platform, or through your browser settings. Please note that disabling certain cookies may affect the functionality of the Platform.

10. Your Data Privacy Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by wagibet. You may exercise any of these rights by contacting our Data Protection Officer using the details in Section 14.

wagibet will respond to all data privacy rights requests within thirty (30) days of receipt. In complex cases, this period may be extended by a further thirty (30) days, and we will notify you of any such extension. We may need to verify your identity before processing your request to ensure the security of your personal data.

If you are not satisfied with our response to a data privacy rights request, you have the right to lodge a complaint with the National Privacy Commission of the Philippines (NPC) at privacy.gov.ph.

11. Minors & Age Policy

The wagibet Platform is strictly intended for adults aged 21 years and above, in accordance with Philippine gaming regulations. wagibet does not knowingly collect personal data from individuals under the age of 21.

If we become aware that personal data has been collected from a person under 21 years of age, we will immediately close the associated account, delete the personal data in question, and return any deposits to the original payment source. Any winnings generated by an underage player will be forfeited.

If you are a parent or guardian and believe that your child has registered on the wagibet Platform, please contact our Data Protection Officer immediately using the contact details in Section 14 so that we can take prompt action.

12. Cross-Border Data Transfers

In certain circumstances, your personal data may be transferred to, stored in, or processed in countries outside the Philippines — for example, where our cloud hosting infrastructure or third-party service providers are located in other jurisdictions.

Where such transfers occur, wagibet ensures that appropriate safeguards are in place to protect your personal data in accordance with the requirements of the Philippine Data Privacy Act. These safeguards may include:

• Data processing agreements incorporating standard contractual clauses approved by the National Privacy Commission
• Transfers to countries or organisations that the NPC has determined provide an adequate level of data protection
• Binding corporate rules where transfers occur within a group of companies

You may request further information about the specific safeguards applicable to any cross-border transfer of your personal data by contacting our Data Protection Officer.

13. Amendments to This Policy

wagibet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When material changes are made to this Policy, we will notify registered players via email or an in-platform notification at least seven (7) days before the changes take effect, where practicable.

The "Effective Date" at the top of this Policy indicates when the current version came into force. We encourage you to review this Policy periodically to stay informed about how wagibet protects your personal data. Your continued use of the Platform after the effective date of any amended Policy constitutes your acknowledgment of the changes.

14. Contact Us & Data Protection Officer

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by wagibet, please contact our designated Data Protection Officer (DPO):

Data Protection Officer, wagibet
Email: [email protected]
General Support: [email protected]

You may also reach us via the live chat feature available on the wagibet Platform after login. Our support team is available 24 hours a day, 7 days a week, including Philippine public holidays.

For complaints relating to data privacy that have not been resolved to your satisfaction by wagibet, you may contact the National Privacy Commission of the Philippines. For matters relating to responsible gaming or self-exclusion, please visit our Responsible Gaming page. For the full terms governing your use of the Platform, please refer to our Terms & Conditions.